Terms for institutions

These apply on top of the general terms, once a university, college, school or company gives its people DTwin through an organisation.

Your learners' data

You decide who is in your organisation and what you use it for. We keep learners' names, email addresses, groups and lesson results only to run the service for you: showing your instructors their progress, and giving them Pro while they're in it. We won't market to your learners with it, train anything on it, or sell it to anyone. Having a lawful basis to enrol someone, such as your own agreement with your students or staff or a notice to parents where one is needed, is between you and them; we're not a party to it.

Instructors and teaching assistants

An admin adds instructors and teaching assistants by their account's email (at a company, the same role is called Assistant). Admins and instructors see every group, its join code, its learners and their lesson results, and can remove a learner; assistants see the same but can't change anything. That access is for running your course or team: don't use it to contact learners about anything your organisation doesn't already cover, and don't hand a sign-in to someone who shouldn't have it. At a university, college or school, whether solutions are revealed to staff only or to everyone is a setting your admin controls on the organisation's page; keeping it where you want it is on you.

Pricing and billing

Starting a free trial for your organisation gives everyone in it Pro for 30 days, for up to 30 people, once. After that, a licence is priced by the number of learners and billed by invoice for a period you agree with us. A tenth more than your headcount can still join, so a class of your exact size isn't turned away at the door; the extra is settled when the licence renews, not charged partway through. Past that, new people can't join until the licence covers more. A licence runs to its end date and doesn't renew itself.

Leaving, removal and closing

A learner who leaves keeps their lesson results with your organisation until they delete their account; the organisation sees nothing they do afterward. A learner an instructor removes loses Pro at once and can't rejoin until an instructor lets them back in. If a licence lapses without being renewed, its people move to the free plan and keep their own accounts; nothing about them is deleted. If you want your organisation's records removed entirely, write to us and we'll close it out.

Questions

Ask us: hello@getdtwin.com.

Last updated 10 November 2026.